Terms of service

Welcome to Nurel.pk. By accessing our website, placing an order, or using any of our services, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website.

General Information

Nurel.pk is an online e-commerce platform offering hair care products across Pakistan.

We reserve the right to update, modify, or change these Terms of Service at any time without prior notice.

By continuing to use our website, you agree to the latest version of these terms.

Product Information

We always try our best to provide accurate product details, descriptions, images, and usage information.

However:

• Product packaging may vary slightly from displayed images
• Results may differ from person to person depending on hair, skin, lifestyle, and usage
• Nurel.pk does not guarantee identical results for every customer

Customers are advised to use products according to provided instructions.

Order Placement

Customers may place orders directly through our website.

Once an order is placed:

• Customers may receive confirmation through call, WhatsApp, SMS, or email
• Orders may be processed after confirmation from our support team
• Nurel.pk reserves the right to cancel or reject suspicious, incomplete, or fake orders

Providing incorrect information may result in order delays or cancellation.

Pricing & Payments

All prices listed on Nurel.pk are in Pakistani Rupees (PKR).

We offer:

• Cash on Delivery (COD)
• Prepaid payment options

For prepaid orders:

• Payments are processed through secure third-party payment gateways and banking partners
• Nurel.pk does not store sensitive card or banking information

Prices, discounts, and promotions may change without prior notice.

Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery timelines may vary depending on:

• Customer location
• Courier operations
• Weather conditions
• Public holidays or unexpected situations

Nurel.pk will not be responsible for delays caused by courier companies or circumstances beyond our control.

Return & Refund Policy

Customers may request a return or refund if:

• The product arrives damaged or broken
• The wrong item is delivered
• The product does not suit them
• There is any genuine issue regarding the order

Refunds are processed after the returned parcel is received and inspected by our team.

Please note:

• Refund processing may take 7–8 working days
• Shipping charges are non-refundable
• Delivery and return shipping charges may be deducted from the refund amount

Detailed information is available in our Return & Refund Policy.

Customer Responsibilities

Customers are responsible for:

• Providing accurate order information
• Providing a correct shipping address and contact number
• Responding to confirmation or delivery communication when required

Repeated fake orders, refusal of parcels without reason, or misuse of services may result in order restrictions.

Website Usage

Customers agree not to misuse the website in any way, including:

• Providing false information
• Attempting fraud or payment abuse
• Copying website content without permission
• Interfering with website security or functionality

Nurel.pk reserves the right to restrict access or take action against misuse.

Intellectual Property

All website content including:

• Brand name
• Logo
• Product images
• Graphics
• Website content
• Marketing material

belongs to Nurel.pk and may not be copied, reused, or reproduced without permission.

Limitation of Liability

Nurel.pk will not be responsible for:

• Personal reactions or sensitivities to products
• Delays caused by courier services
• Loss caused by incorrect customer information
• Technical interruptions or website downtime

Customers use our products and website at their own discretion.

Privacy & Data Protection

Customer privacy is important to us. Personal information is collected and handled according to our Privacy Policy.

By using our website, customers agree to our Privacy Policy practices.

Policy Updates

Nurel.pk reserves the right to update or modify these Terms of Service at any time without prior notice.

Any updated version will become effective immediately after being published on the website.