Refund policy

At Nurel.pk, customer satisfaction is very important to us. We always try our best to provide quality products and a smooth shopping experience. However, if you face any issue with your order, we are here to help.

Eligibility for Return & Refund

You may request a return or refund if:

• The product arrives damaged or broken
• The product does not suit you
• You receive a wrong item
• You face any genuine issue regarding the product

We are open to assisting our customers in all genuine return and refund cases.

Return Process

• To request a return, please contact our support team with your order details.
• Our team will guide you through the return process.
• The product must be returned to our team before any refund is processed.

Refund Process

• Once the returned parcel is received and inspected by our team, your refund will be processed within 7–8 working days.
• Refunds will be sent through the agreed payment method.

Shipping Charges

Please note that shipping charges are non-refundable.

The following charges will be deducted from the refund amount:

• Original delivery charges paid for sending the parcel
• Return shipping charges for receiving the parcel back

No additional or hidden charges will be applied.

Important Notes

• Products should be returned in proper condition.
• Refund processing time may vary slightly depending on courier and banking timelines.
• Nurel.pk reserves the right to reject return requests in case of misuse or fraudulent activity.

Contact Us

For any return or refund assistance, feel free to contact our support team:

WhatsApp / Contact Number: 0326-8485177
Email: Support@nurel.pk