Privacy policy
At Nurel.pk, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, make a payment, or contact our support team.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit Nurel.pk, place an order, contact our support team, or interact with our website, we may collect certain personal and non-personal information to process your orders and improve your overall experience.
Personal Information
We may collect the following personal details:
• Full Name
• Phone Number
• Email Address
• Shipping & Billing Address
• City, Province, and Postal Information
Order Information
When you place an order, we may collect:
• Ordered products and quantity
• Order history
• Selected payment method
• Delivery preferences and order details
Payment Information
For prepaid orders, payments are securely processed through third-party payment gateways, banking channels, or digital payment providers.
Nurel.pk does not store sensitive payment details such as debit/credit card numbers, CVV codes, banking passwords, or OTP information.
Communication Information
We may keep records of communication shared through:
• WhatsApp conversations
• Email communication
• Customer support chats
• Social media messages
• Reviews and customer feedback
Technical & Website Usage Information
While using our website, certain non-personal information may also be collected automatically, including:
• IP address
• Browser type and device information
• Website activity and browsing behavior
• Cookies and analytics data
This information helps us improve website performance, customer experience, security, and marketing activities.
How We Use Your Information
Your information is collected to help us provide better services and improve your shopping experience.
We may use your information for:
• Processing and delivering your orders
• Managing Cash on Delivery (COD) and prepaid orders
• Customer support and complaint handling
• Sending order updates, tracking details, and delivery information
• Improving our products, services, and customer experience
• Marketing campaigns, promotions, and special offers
• Preventing fake orders, fraud, misuse, or suspicious activity
• Internal business analysis and website improvement
We do not sell, rent, or trade customer personal information to third parties.
Order Placement & Customer Support
Customers can place orders directly through our website without restrictions.
After an order is placed, our customer support team may contact customers through call, WhatsApp, SMS, or email for:
• Order confirmation
• Product guidance
• Delivery coordination
• Customer support and issue handling
• Return or refund assistance
Prepaid Payment Security
Nurel.pk offers both Cash on Delivery (COD) and prepaid payment options.
For prepaid orders:
• Payments are processed through secure payment gateways and trusted financial partners
• Transactions are handled through encrypted and protected systems
• Sensitive payment information is not stored by Nurel.pk
While we take reasonable precautions to secure all transactions, customers are also advised to keep their payment information confidential.
Cookies & Website Tracking
Our website may use cookies and similar technologies to:
• Improve website performance
• Save customer preferences
• Analyze website traffic and customer behavior
• Improve marketing campaigns and overall user experience
Cookies help us provide a smoother and more personalized shopping experience.
Customers may disable cookies anytime through their browser settings.
Third-Party Services
To operate our business efficiently, we may use trusted third-party services, including:
• Courier and shipping companies
• Payment gateways and banking services
• Analytics and marketing platforms
• Customer communication tools
These services may access limited customer information only when necessary to perform their services.
Data Protection & Security
We take reasonable administrative, technical, and security measures to protect customer information from unauthorized access, misuse, disclosure, or loss.
However, no online platform or digital system can guarantee complete security at all times. By using our website, customers understand and accept this risk.
Marketing & Promotional Communication
By placing an order or contacting Nurel.pk, customers may receive:
• Promotional messages
• Special offers and discounts
• Product updates
• Brand announcements
• Marketing communication through WhatsApp, SMS, email, or social media
Customers may request to stop promotional communication at any time.
Customer Responsibility
Customers are responsible for providing accurate information during order placement, including correct contact details, shipping address, and payment information.
Nurel.pk will not be responsible for delays or issues caused due to incorrect information provided by the customer.
Policy Updates
Nurel.pk reserves the right to update, modify, or change this Privacy Policy at any time without prior notice.
Any updated version will be published on this page and will become effective immediately after posting.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us through:
Website: https://nurel.pk
WhatsApp / Contact Number: 0314-7648014
Email: Support@nurel.pk